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“Practical
and adaptable are the best ways to describe this aid
in conducting a Business Value Assessment of
workforce services.”
Paul Anselmo, New Century Careers |
Many workforce development programs have long found it challenging to determine the value of their workforce programs in terms of time, money and other results that are important to business customers. WSI’s Business Value Assessment (BVA) Toolkit can help practitioners and their employer partners assess the business value of their workforce services.
What is the Business Value Assessment Toolkit?
The Business Value Assessment Toolkit includes a planning handbook, an automated Excel file for tracking specific business value outcomes, and basic guidelines for using questionnaires to assess business value outcomes. Developed in manufacturing and health care workplaces, the Business Value Assessment Toolkit can be adapted for a variety of workforce development services, settings and industries.
Download the BVA Toolkit
Who is this for?
The Business Value Assessment Toolkit is primarily aimed at workforce program staff and management. This toolkit is ideally suited for workforce development initiatives that have well-established working relationships with businesses. Both the workforce services provider and the business client should have the capacity and commitment to participate in the process of assessing the business value of workforce services. The toolkit includes tools and guidance that help you decide which workforce programs are at the right point for a Business Value Assessment.
“By using the Business Value Assessment, we were able to measure significant improvements in quality, efficiency and retention.”
Mike Hipsher, TEAM Industries, Inc. |
While the toolkit is aimed at workforce program practitioners, WSI believes that public officials, members of the business community, policy makers, funders and other training and workforce professionals will find the information and materials useful as well.
What People Say About the Business Value Assessment Tools
The toolkit is the result of a collaboration launched by WSI that involved nine sectoral workforce development programs and their business customers. Together they tried and tested various methodologies and tools over many months. Here's what some participants are saying about the resulting toolkit:
“The Business Value Assessment tools will be invaluable to health care organizations that continuously are faced with difficult questions on how to efficiently and responsibly utilize limited resources. … The Business Value Assessment can help prove that training is a value-added endeavor that can contribute to the bottom-line on an on-going basis.”
Mary Jane Ryan, Radiology Sourcing Specialist, Partners HealthCare, Boston, Mass. |
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“It’s great to be able to provide concrete results in a way that means something to our employers. We were able to quantify some of the return on soft skills training, which was really great!”
Sarah Griffen, Director, Boston Health Care and Research Training Institute, Boston, Mass. |
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“In industry, we realize that training our employees pays off in the long run, both for the employee, employer and the community as a whole. The tough part is in proving it or providing tangible numbers to support it. Business Value Assessment provides the tools to do just that. It is straightforward, easy to use, and provides pertinent data to any training process.”
William Myers, Plant Manager, Superbolt, Inc., Carnegie, Pa. |
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“Want more than just a “good feeling” that workplace training is a good thing? Want your boss to know that training is good business? Here are the tools and processes for conducting a Business Value Assessment. I use it, you should too.”
Peter Bickford, Training Manager, Barber Foods, Portland, Maine. |
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The BVA Toolkit is “an innovative handbook which will help employers pinpoint ‘why train?’ and (help) training providers to always satisfy their customers.”
Arlene Beauchemin, Director, Learning and Development,
Children’s Hospital Boston, Boston, Mass. |
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“These tools are useful for training providers and employers for meaningful assessment of the impact of training.”
Emily Jenkins, Director of Government and Community Relations, TMC HealthCare, Tucson, Ariz. |
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“By completing a Business Valuation Assessment process, PHI obtained its first empirical information, verifying our dual mission: that improving the quality of direct-care jobs enhances the quality of long-term care services received by clients.”
Steve Dawson, President, Paraprofessional Healthcare Institute, Bronx, N.Y.
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Business Value Assessment Publications
BVA Brochure
Download a PDF version of the BVA brochure. Programs have used the brochure to explain the BVA process to business clients.
Update Issue 3: How Does Business Benefit from Sectoral Workforce Development Services? This edition of Update, WSI's periodic publication, takes an in-depth look at business value assessments and their usefulness to both programs and businesses. This publication reflects on the experiences of the program-employer partners who worked with WSI to develop the Business Value Assessment Toolkit. The publication highlights principles useful for practitioners and firms interested in evaluating their own readiness to engage in such assessments, and offers notes for investors interested in the business outcomes resulting from the workforce development activities. (Published September 2005, 12 pages.)
Update Issue 1: Building Effective Employer Relations was published during the initial phases of the BVA learning group process (formerly called the Documenting Demand Side Outcomes project).
This publication, which draws from the experiences of the learning group participants, provides insights into how sectoral employment development initiatives can engage employer partners in their work. (Published May 2004, 20 pages.) |
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